Customer Support
As its major form of customer support, Party Casino offers a superb 24/7/365 Live Email Inquiry Form. Reply speed does leave a little bit to be desired, however, if you’re not in a rush, answers are accurate, thorough and provided in a friendly manner.
A handy FAQ’s section answers the most common queries, without any need to contact customer support.
Most impressively, Party Casino is one of the few online casinos that still offers both phone support, an active email address and oven an old school mailing address for ‘snail mail’.
- Support Hours: Email Inquiry Form available live 24/7/365
- Support Phone number: 1-800-864-5295
- Email Support: [email protected]
- Chat Support: No
- Postal Address: 820 Bear Tavern Road, NJ 08628, USA
States Licensed to Operate
Until online casinos become legal for use in more states of the U.S., Party Casino games and online casino services are licensed to operate in the Garden State of New Jersey only.
Desktop Casino
Like most recent NJ online casinos, Party Casino offers play through a HTML 5 web interface instead of a standalone computer client. Online Casino Games are all accessible via a number of popular web browsers including Google Chrome, Mozilla Firefox, Internet Explorer, and Mac Safari.
The site navigation unfortunately, is still a work in progress. You’d think that by utilizing easy-to-read tabs to choose your games, navigation would be a breeze, however, the opposite is true. The website is still a little clunky, however, with GVC Holdings now onboard, the site is scheduled and ready for the new company’s major overhaul.
That said, Party Casino’s made-for-mobile HTML technology has been designed for the future, enabling players to simply click on the link they wish to load and proceed; no lengthy nor timewasting downloads are required to access any part of the online casino.
Party Casino Mobile App
A Party Casino NJ App is available for iPhones and iPad users via the Apple App Store. Android access to the Party Casino site still appears to be redirected to the UK version (for the time being at least)
The lack of an Android app will be a major disappointment to many, and the performance of the desktop software is still a little underwhelming. That said, in my testing of the mobile Party Casino app, I found when loading NetEnt’s iconic classic slot ‘Starburst’ was marginally faster than using the PC version. For now, it seems the NetEnt slots perform best on the Party Casino Mobile App.
Some of the Mobile App’s FAQs and game info pages are lifted from the UK site. Betting spreads for some games are listed in Euros and there are references to parts of the international site that don’t appear on the NJ version.
However, the overall account management features, and general feel of Mobile App navigation is an impressive one, although, in the same breath, it seems Party Casino NJ Mobile App is clearly a work in progress.
Signup Bonus
The Party Casino Welcome Bonus allows online players claim up to $500 free money.
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This welcome bonus is in 3 parts:
- First deposit = 100% up to $200 (e.g. deposit $100, play with $200)
- Second Deposit = 100% up to $150 (e.g. deposit $100, play with $150)
- Third Deposit = 100% up to $150 (e.g. deposit $100, play with $150)
Enter code WELCOMEBONUS when you make your first deposit and your next two deposits will automatically receive their 100% bonuses. as well!
Wagering requirements – Account holders will need to wager the bonus amount x 35 (e.g. a $100 bonus would need to be wagered up to $3500) before they can withdraw any of the bonus money.
Wagering requirements can be fulfilled on all casino games equally, with the exception of casino table games, video poker and casino restricted games.
Party Casino Promotions for June 2019
Party Casino lives up to its name and currently offers a range of Bonuses and promotions;
You play, we pay – Guests are rewarded every time they play, with an easy-to-claim cashback scheme that ensures you get a little something every time you make a real money wager on any of the Party Casino games.
Sunday Click Card – Opt in to a Party Casino Click and Win promotion every Sunday and claim a bonus on selected slots or big casino reloads to use on any games.
Saturday Saver – Opt in on a Saturday and you’ll be able to play your favorite games knowing that if things don’t work out, you’ll receive a 10% Bonus-back the following day.
June 14-30, 24/7 – You can win a share of $50,000, including a $15,000 grand prize, by earning the most points at Party Casino’s 24/7 Live Dealer tables. Earn 1 leader board point for every $100 wagered on your favorite games.
Security
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Party Casino uses 128-bit SSL digital encryption (as per major banks and leading internet shopping sites worldwide) to ensure your personal information and economic transactions are protected against hacking.
All player winnings are secured, and payouts cannot be compromised by fraudulent third parties.
Banking
Party Casino’s banking methods as follows
Deposit Methods
- Visa
- Mastercard
- Neteller
- Skrill
- Borgata PayPlus
- Party PayPlus
- ACH (echeck)
- Online Bank Transfer
- PayNearMe (at 7-Elevens in NJ)
- Borgata Casino Cashier (Borgata Casino in Atlantic City)
- VIP Preferred Program.
Withdrawal Methods
- ACH (echeck) 5 Business Days
- Check 5-8 Business Days,
Fastest Withdrawal Methods
- Neteller, Borgata PayPlus, Party PayPlus – 24-72 hours
- Borgata Casino Cashier (Borgata Casino in Atlantic City), VIP Preferred Program – 24 hours maximum.
Software and Game Selection
Party Casino doesn’t offer the biggest game selection available in the NJ online casino market, however, there’s a good variety of games with something for everyone.
The table games offering is a good one with favorites difficult to find elsewhere such as Craps, Slingo and Texas Hold’em Bonus Poker available as options to the excellent range of Live Dealer Casino games (live dealer blackjack, baccarat, roulette, and Casino Hold’em).
In addition to the great range of NetEnt slots, Party Casino hosts seven of its own-branded progressive jackpot slots offering some of the richest prize pools available in the Garden State, a rarity among its competitors. Look out for $2.75 million jackpot currently available on Loot’enkhamun.
Conclusion
It’s clear that Party Casino is a work in progress. We’re not huge fans of the underwhelming mobile app (it will improve), but on the other hand, we love the great in-house progressive slots, the welcome bonus, the excellent range of daily promotions and the wide range of customer support options. 8/10 from us!
