SugarHouse Sportsbook offers a diverse range of Customer Support options;
- Live Email Enquiry Form & Phone available 9.30am to 2.00am, 365 days a year. Answers are accurate, thorough and provided in a friendly manner.
- If you are more of a do-it-yourselfer, an extensive and thorough FAQ’s section will help you solve most problems you may encounter.
- Support Hours: 9.30am to 2.00am, 365 days a year.
- Support Phone number: The fastest way to get assistance – 9.30am to 2.00am – Dial 855-752-9101
- Email Support: [email protected]
SugarHouse Sportsbook is one of the few online sportsbooks that offers both phone support and an active email address.
States Licensed to Operate
Until online sportsbooks and casinos become more prevalent throughout the U.S., SugarHouse Sportsbook is licensed to operate in the Garden State of New Jersey and the Keystone State of Pennsylvania only.
While many online sportsbooks simply list bet types, SugarHouse have bet types organized so you can very quickly find exactly what you are looking for, build a parlay, make a moneyline bet etc. As SugarHouse continues to make its presence known in the industry, they no doubt will eventually upgrade the website, its navigation and look of their web-based and mobile interface.
That said, both the mobile app (iOS and Android in NJ and just Android in PA) and website work well. There are a few minor bugs if you share time between the two states and you’re flicking between the two states different websites or apps. However, it’s only a minor annoyance, and if you live in one of the two states and rarely visit the other, it won’t be an issue.
Most importantly, is that both the SugarHouse app and website are both reliable, fast and secure.
SugarHouse has delivered an intuitive registration process for both NJ & PA visitors and residents. A new user need only submit their name, address, email, date of birth, phone number, and the final four numbers of their Social Security number. SugarHouse does not require photo identification unlike many online sportsbooks. Users also have the option of enabling on two-factor authentication for a final layer of sign-in security.
A player does not need to be a Pennsylvania or New Jersey resident to create a new account. However, to place bets or deposit funds, the bettor must be physically located within the borders of the two states, and geolocation services should be enabled on their mobile device.
All other functionality on the website – from sign-up to depositing funds and withdrawing winnings – can be performed regardless of location.
SugarHouse Sportsbook Mobile App
The SugarHouse sportsbook app – available for Android and iOS (iPhone and iPad) devices in New Jersey and Android only in Pennsylvania – is a fully mobile and integrated version of the superb website. For online sports bettors, the transition between platforms is seamless as both versions share precisely the same setup and functionality.
If a player prefers to go fully mobile and not use the PC version the quality of the betting experiences will not be sacrificed – all the sportsbook’s features are fully accessible from a mobile device such as a smartphone or tablet. As with the website, location services must be activated as wagers can only be placed from within the borders of either Pennsylvania or New Jersey.
The SugarHouse Sportsbook Bonus allows online players claim up to $250 free money.
The SugarHouse Sportsbook Signup Bonus is a perfect example of how simple a bonus can operate.
First deposit = 100% matching bonus up to $250 (e.g. deposit $250, play with $500, deposit $150, play with $300 etc) it’s that simple.
Enter code 250MATCH when you make your first deposit and the free money is yours to place your sports wagers with, no questions asked.
Bonus money will be credited to (within 48 hours of making the deposit) the player’s regular bonus bank. No wagering requirements other than 1x! Online players need to simply activate the bonus money and start the play through requirement within 30 days after being credited with the bonus money, otherwise it will expire. All Bonus Money must only be wagered on Slots, Video Poker games, Live Dealer (if also using the SugarHouse Online Casino) and sports betting.
SugarHouse Sportsbook Promotions
SugarHouse Sportsbook currently offers a range of promotions
iRUSH Rewards – offers its players free membership into its point-based loyalty iRush Rewards program its 11 tiers of benefits. According to the amount wagered, points are earned and all points remain available for 30 days, while tiers are determined by the number of points earned over a rolling 60-day period. VIP Benefits and Promotions are unlocked at Level 7.
New Member Spin to Win – in a cross-promotion between SugarHouse Online Casino and the Sportsbook, new members can also stop into the Casino and visit Rush Rewards to sign up. Then, spin to win up to $250 Same Day Free Play!
Every spin is a winner with prizes ranging from $5 to $250.
Please be aware that SugarHouse promotions change regularly. To keep in touch with the changing promotions available, please check out our weekly updated page complete with all current SugarHouse Sports promotions on this link.
The SugarHouse Online Sportsbook takes a number of measures to help protect customer information and prevent loss, theft, misuse and unauthorized access. In fact, the site uses 256-bit Secure Sockets Layer (SSL) encryption protecting personal information.
Utilizing the same level of cyber security as major international and big internet shopping sites like Amazon, all player winnings are secured, and payouts cannot be compromised by fraudulent third parties.
SugarHouse Online Sportsbook’s banking methods are as follows
- Deposit Options – Visa & Mastercard Credit & Debit Cards, Neteller, Paypal, SugarHouse Prepaid Card, ACH (echeck), Online Bank Transfer, PayNearMe (at 7-Elevens in NJ), Cash at the Cage: Cash deposits at the Golden Nugget Casino in Atlantic City, NJ or SugarHouse Casino in Philadelphia, PA.
- Withdrawal Options – ACH (echeck), Check, SugarHouse Prepaid Card, Cash at the Cage: Cash withdrawals at the Golden Nugget Casino in Atlantic City, NJ or SugarHouse Casino in Philadelphia, PA.
Fastest Withdrawal Methods
- SugarHouse Prepaid Card – 24-72 hours
- Cash withdrawals at the Golden Nugget Casino in Atlantic City, NJ or SugarHouse Casino in Philadelphia, PA – 24 hours maximum.
- ACH (echeck) 5 Business Days
- Check 5-8 Business Days.
Software and Betting Options
SugarHouse’s partnership with Swedish company Kambi, (well established in the European market specializing in providing odds and risk management), ensures that SugarHouse should be a long-term major player in the United States market for some time to come.
SugarHouse offers a huge range of sports to place your wagers;
SugarHouse Sportsbook offers every type of bet you could wish for. This list includes point spreads, moneylines, over/unders, and futures. You can also choose from countless prop bets, parlays and even in-game bets. In fact, SugarHouse provides bettors with over 5 million in-game betting options per year, sports live streaming service and even betting on virtual sports.
As SugarHouse works with Kambi, it seems more than likely that they will provide live ticket betting where you’ll be able to cash out your live-ticket at any time during the bet, sooner rather than later.
SugarHouse Sportsbook was one of the earliest online sports betting apps and sites in both the New Jersey and Pennsylvania market. Having superb sports betting functionality built right into its existing online casino is fantastic if you doing more than placing sports wagers.
The simple ease of using the app to find and place bets is market leading, there’s a wide range of customer support options (even a phone number!), and a full suite of cash in/out options is fast and convenient.